Refund policy

This policy covers the paid UGC Brands plans, One country and All countries. The free Telegram channel costs nothing, so there is nothing to refund.

When you can get a refund

• Before your first file is sent. If you ask for a refund before we have emailed you the first CSV file, you get the full payment back.
• After your first file is sent. A refund is available only if a file you paid for did not reach you. In that case, we resend it. If we cannot deliver it, we refund the month that file belonged to, in full. Months already delivered are not refunded.

How to ask for a refund

Write to hello@apaxir.com and tell us the email address you ordered with, so we can find your payment.

How long it takes

We review every refund request within 3 business days of receiving it.

Once a refund is approved, how soon the money appears on your card depends on the bank that issued the card.

How the money is returned

Refunds are made only to the card you paid with, through WayForPay, our payment provider. The refund is made in Ukrainian hryvnia (UAH), the currency your card was charged in.

Cancelling a transaction

To cancel a payment, write to hello@apaxir.com and tell us which payment it is. We handle it as a refund request, under the conditions above: we review it within 3 business days, and a cancelled payment is returned to the card you paid with.

Future months need no cancelling. Each month is paid through a separate link and nothing is charged automatically, so not paying the next link ends the subscription. The Terms describe how the subscription works.

Contact

Refund and cancellation requests go to hello@apaxir.com. The seller's details are in the Terms and in the footer below.